Our California Car Rental Lawyers Protect Consumer Rights

The attorneys at the Matern Law Group have many years of experience protecting consumers from a variety of unfair, deceptive, and predatory practices by car rental companies. Unfortunately, even when you book a rental car and pay upfront, the car rental company sometimes has no car available for you when you get to the counter. Have you reserved a rental car only to find that they don’t have one for you when you arrive at the rental car office? Some reasons there may not be a reserved rental car for you, even though you’ve made a reservation, may include:

• A car unexpectedly needs repairs.
• A car isn’t returned on time by the previous renter.
• A car has been double-booked by the rental company.

The risk of car booking overload is higher on more unusual or less used cars, because it’s less likely the rental company will have replacements ready and available. Car rental companies have variable definitions of the word “reservation,” ranging from “in theory” to “binding agreement.” As a California consumer, you have specific car rental rights under California consumer laws. These laws provide protection for consumers who rent cars and ensure that rental companies are held accountable for misleading claims or deceptive business practices. If you believe your consumer rights were violated, or your car rental agreement or reservation was completely different than agreed upon, you may have a legal claim. Please reach out to our experienced law team for a free consultation to learn more about your consumer rights.